Hungry, Humble, Honest, with Heart.
The Opportunity
We are looking for an accomplished Systems Reliability Engineer (SRE) to support our 
Enterprise accounts, build and maintain strong customer relationships, and deliver an 
enriched and successful customer experience that drives long-term retention.
About the Team
Under the Personalized Support group in Worldwide Support, the Designated Support 
Engineering (DSE) team is a value-added service that drives successful business outcomes
for our customers, using Nutanix technologies. The DSE team gains intimate knowledge of 
customer environments and builds a partnership with the customer to achieve their 
strategic goals. 
This role offers the opportunity for SREs to not only work directly with our customers, but 
also with other Services, such as Residents and Technical Account Management and
Departments, like Professionals Services, Software Engineering, and Sales.
We are top-notch engineers from leading virtualization, compute, and networking 
companies with the ability to handle all problems that come our way. If you have a passion 
for putting the customer first, leveraging Nutanix technology to solve problems, and always 
striving for more with an interest in how it can positively impact our customers, we want to 
talk with you. 
Your Role
• Technical Expertise & Customer Advocacy
o Work directly with enterprise customers to replicate, troubleshoot, and 
resolve complex technical issues. 
o Act as a trusted advisor to customers by understanding their business needs 
and aligning technical solutions accordingly.
o Proactively monitor customer environments to identify potential issues 
before they become critical.
o Champion customer feedback internally to influence product roadmap and 
support processes.
o Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, AWS) 
to resolve customer issues and push improvements into the customer’s 
ecosystem.
• Operational Excellence
o Improve the observability and serviceability of the product by testing new 
features and developing tools to scale our deployments and auto-support 
infrastructure.
o Contribute to postmortem documentation and ensure lessons learned are 
applied to future engagements.
o Assist in onboarding new customers by providing technical guidance and 
best practices.
• Training & Enablement
o Develop and contribute to internal and external knowledge bases.
o Deliver technical workshops or webinars to educate customers on product 
capabilities and troubleshooting techniques.
o Mentor junior support engineers and contribute to team skill development.
o Stay current with industry trends and emerging technologies relevant to the 
product ecosystem.
o Conducts training sessions and proactively share knowledge with team 
members by translating field learnings into actionable best practices.
• Cross-Functional Collaboration
o Work with Engineering to identify defects and opportunities for product 
improvement.
o Work closely with Customer Success, Sales, and Product Management to 
ensure a seamless customer experience.
o Participate in strategic account planning to align support efforts with 
customer goals.
o Provide support on weekdays and off-hours on an as-needed basis.
What You Will Bring
Minimum 5 years of related work experience
Excellent written and verbal communication skills – you’re able to work with a wide variety 
of people and collaborate with geographically distributed teams and effectively 
communicate a broad range of items from data points to critical feedback.
Customer Obsession – you're passionate about delivering a high-quality customer 
experience and serving as a trusted advisor who provides customers with the insights and 
tools they need to succeed. You measure your success by the success of your team and 
the satisfaction of your customers, building lasting relationships rooted in trust, 
collaboration, and shared achievement.
Professional expertise in troubleshooting at least two of the following: Virtualization 
(preferably Nutanix AHV or VMware ESXi), Networking (preferably Switching & Routing), 
Linux Systems (preferably CLI administration), DevOps, Container Architecture, Cloud, or 
Enterprise Storage.
Communication: Proficient in both written and verbal communication, with the ability to 
collaborate across geographically dispersed teams and effectively relay everything from 
data points to critical feedback.
Strong analytical and problem-solving skills.
Degree in Engineering or Computer Science preferred.
Fluent proficiency in English. 
Work Arrangement
Hybrid, 3 days per week in-office required: This role operates in a hybrid capacity, blending 
the benefits of remote work with the advantages of in-person collaboration. Additional 
team-specific guidance and norms will be provided by your manager

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